Frequently Asked Questions
I forgot to add an item once I placed my order, can I add an item to my existing order?
Unfortunately once the order has been accepted into our system we cannot add items to it. We pick, pack and process in the order received and due to the large amount of orders we process, we're unable to easily locate an existing order within the processing queue. Also, all transactions are processed through a secure third party (Payment Express) and we do not hold any of your credit card details, so we are unable to charge you for the extra item. It is for this reason why it is vital that orders placed are checked and any changes made before submitting.
Am I able to combine two existing orders?
Unfortunately, we cannot combine orders already in our system for processing.
The Item I Want Is Out Of Stock Online But Shows As In Stock In-store
Currently, we do not fulfill orders from our store inventory. Sometimes, our warehouse may run out of stock for a particular product, but the item is available in our physical stores. As a result, this item cannot be purchased online.
How do I search for a specific product?
Using the search engine at the top right of our site, type in a description of what you are looking for; or use the category dropdown menus to narrow your search; or let our gift finder suggest something.
What is our Normal Retail Price?
Our normal retail price is stated on our website in New Zealand dollars and includes GST of 15%.
How do I place an order?
Browse the website for the item you wish to buy and select add to cart. You will then get an option to choose to continue shopping, or if finished proceed to checkout.
How do I remove something from my shopping cart?
Select "remove" beside the item in the cart you wish to take out.
I've finished shopping. How do I complete my order?
Review your order and select check out and follow instructions. Proceed either as an existing customer, create an account for future orders, or just as a guest.
I have a discount code. How do I use it?
Once you have finished your order, enter the code into the "Discount Code" field at the bottom of the screen and click apply. We have a number of items that are "Excluded" from any discounts. To see a list of items that are currently excluded click here. Preorders, Gift Cards and Freight are excluded as well. Discount code applies from the original retail price.
Can I buy a Toyco gift card?
Yes, you can purchase gift cards on our website or in-store. Our minimum gift card value is $20. Please follow the link here to find out more: https://www.toyco.co.nz/gift-cards
How can I find out when something will be back in stock?
Select the item and add to a "wish list". When the item is back in stock, we will send you can email letting you know.
Do you gift wrap?
Yes, we offer a gift wrapping service. This option can be selected at check out along with the associated charge.
Do I have to create an account to shop with Toyco?
No, if you’d prefer, you can proceed to the check out as a guest.
Can my gift be sent overseas?
We currently only deliver to addresses in New Zealand.
Why haven't I received a confirmation email?
Check you have entered the correct email address and/or check your spam or promotional folders.
How do I place a Pre-Order?
Pre-Orders are placed as per normal stock orders. You will receive a email confirmation email as normal. Pre-Orders are charged in full at the time of placing the order.
Why does the quantity I want change when I go to checkout
if the quantity you put in changes when you get to checkout, it means that we don't have enough of that product in stock. Our system won't oversell an item so it will change to the maximum amount of stock we hold.Putting an item in your cart doesn't hold the item, other customers can still purchase the item, so don't wait to long!