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Frequently Asked Questions

What is our Normal Retail Price?

Our normal retail price is stated on our website in New Zealand dollars and includes GST of 15%.

How do I search for a specific product?

Using the search engine at the top right of our site, type in a description of what you are looking for; or use the category dropdown menus to narrow your search; or let our gift finder suggest something.

How do I place an order?

Browse the website for the item you wish to buy and select add to cart. You will then get an option to choose to continue shopping, or if finished proceed to checkout.

How do I remove something from my shopping cart?

Select "remove" beside the item in the cart you wish to take out.

I've finished shopping. How do I complete my order?

Review your order and select check out and follow instructions. Proceed either as an existing customer, create an account for future orders, or just as a guest.

I have a discount code. How do I use it?

Once you have finished your order, enter the code into the "Discount Code" field at the bottom of the screen and click apply. We have a number of items that are "Excluded" from any discounts. To see a list of items that are currently excluded click here. Preorders and Gift Cards are excluded as well. Discount code applies from the original retail price.

Can I buy a Toyco gift card?

Yes, you can purchase gift cards on our website or in-store. Our minimum gift card value is $20. Please follow the link here to find out more: https://www.toyco.co.nz/gift-cards

How can I find out when something will be back in stock?

Select the item and add to a "wish list". When the item is back in stock, we will send you can email letting you know.

Do you gift wrap?

Yes, we offer a gift wrapping service. This option can be selected at check out along with the associated charge.

Do I have to create an account to shop with Toyco?

No, if you’d prefer, you can proceed to the check out as a guest.

Can my gift be sent overseas?

Sorry, we currently only deliver to addresses in New Zealand. We do not ship internationally.

Why haven't I received a confirmation email?

Check you have entered the correct email address and/or check your spam or promotional folders.

How do I place a Pre-Order?

Pre-Orders are placed as per normal stock orders but must be placed in a separate cart. Pre-Orders and current stock orders cannot be joined to reach the free delivery amount.

What does "Online Only" mean?

Our product range continues to grow but unfortunately our retail space doesn't! Online Only means the product is only available to order online and is not physically on display in the store. Unless indicated, the product will still be in stock in our Central Auckland storage and this does not affect the delivery or Click & Collect timeframe at all.

Online Only means you cannot walk into the store and purchase, you will need to purchase online and collect or have it shipped to you. We apologise for any inconvenience but believe this option allows us to offer you an even greater selection of quality brands and products available.

Why does the quantity I want change when I go to checkout

if the quantity you put in changes when you get to checkout, it means that we don't have enough of that product in stock. Our system won't oversell an item so it will change to the maximum amount of stock we hold.