Frequently Asked Questions
Can I get Saturday delivery?
Sorry we don't currently offer Saturday delivery option.
Who is your shipping provider?
We use New Zealand Post for all parcel deliveries and PBT for bulky items in New Zealand.
Do you ship overseas?
We currently only deliver to addresses in New Zealand
Will I need to sign for my parcel?
Yes, someone will need to be at the delivery address to sign for the parcel. Please ensure you sign for the correct number of parcels.
What will happen if I am not home when the courier calls?
The courier will leave a card with their contact details. You will need to ring the courier company or follow the instructions for manage online to arrange a convenient date for re-delivery of your parcel. Alternatively you can arrange with the courier company to collect your parcel from a NZ Post depot or a Post Office.
Can my order be shipped to my business address?
Yes. Your address field MUST contain the name of the business so the courier can easily identify it.
Can my order be shipped to a PO Box or RD address?
Yes no problem. There is no extra charge for either of these.
Can I collect my order?
Yes. Please select the "Click & Collect" option at the checkout. Please ensure you advise your current email address as we will email you when your order is ready for collection.We have two locations for collecting orders, our St Lukes Store and our Mount Wellington Warehouse, either option can be selected at the checkout.
How long will it take to receive my order?
We understand you want your order as soon as possible! Our "target" delivery times as: North Island: 1-2 days Rural North Island: 1-3 days South Island: 2-3 days Rural South Island: 3-5 days
My tracking information states my order has been returned to you.
If the Courier was unable to deliver your parcel it will be returned to us. We will require an additional delivery fee prior to resending your order.
Can I get track and trace?
All New Zealand Post orders are sent with 'Track & Trace'. We'll send you a dispatch email with your tracking number at the time your order is sent. The New Zealand Track and Trace website allows you to see where your order is by way of an online tracker. Using your unique barcode, you will be able to easily see where your parcel is in the delivery process through easy to read graphics. Your order will be scanned at key checkpoints in the delivery network to enable you to have visibility on its whereabouts.
Why Do Some Items Have A Bulky Freight Charge
Due to the size of some items and the cost of shipping them, we have implemented a Bulky Freight charge and a Very Bulky Freight charge. These additional charges are based on the actual charges from our Shipping companies. Bulky items are flagged on the product page and the additional charge is calucaled at the checkout depending on your delivery address.
How much will it cost to ship my item within New Zealand?
Our standard delivery charges are as follows: Auckland - $6.00 (free shipping on orders over $150, Auckland Only, excludes bulky freight charges) / North Island - $8.00 / North Island Rural - $12.00 / South Island - $10.00 / South Island Rural - $13.00