Currently dispatching within 1-2 working days. Please note : Laybuy is currently not working as a payment source, this will be remedied shortly.

Frequently Asked Questions

Klarna Payment

To offer you Klarna's payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy policy.

How do I pay for my online purchase?

We accept Visa, Mastercard, Diners, and Amex credit cards. We have also partnered with Laybuy, Afterpay, Genoapay and Humm.

Can I pay using my Toyco gift card?

Yes, our gift cards (issued in-store or online) can be used on our website.

Can I pay by internet banking?

Sorry this option is no longer available. We do not accept payment via back transfer.

Can I pay using my Q Card?

Currently, this service is unavailable.

Is it safe to use my credit card to pay online?

Yes! We use a third party (DPS) specialising in payment systems to manage your card payments. DPS is committed to data security. DPS uses a variety of technologies and procedures to help protect personal information from unauthorized access, use or disclosure. When DPS transmits sensitive information (such as a credit card numbers), DPS protects it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Credit card details stored onsite are encrypted using 168bit 3DES encryption. DPS is a level 1 certified PCI-DSS compliant provider.

Why is my card getting declined?

First verify with your bank why this payment is being declinedPossible reasons for a card to be declined are:-Insufficient funds+Verify that you have sufficient funds before making a purchase-Wrong card details+Verify that you enter the correct expiring date and CVC-Failed 3DS (3D Secure) verification+Confirm with your bank that 3DS is enabled for your card+Verify that you enter the correct code (the code will be sent by your bank to your phone, bank app or email address)+Make sure that you complete this verification within the time limit (set by your bank)If you are still having issues send us an email to orders@toyco.co.nz