Log in Join

Frequently Asked Questions

I've received a faulty product. What should I do?

We're committed to selling high-quality products. We acknowledge that sometimes a product may have a fault. Please phone our customer service helpline and explain the fault as we may be able to offer assistance. If we cannot easily resolve the problem then we will provide instructions for return of the item back to us.

I've changed my mind about a product. Can I exchange it?

Yes. We will accept a return if it has a valid receipt and is brand new and unused in its original packaging with all operating instructions and manuals. You can send it back to us to exchange for another product, a store credit note, or a credit to your Toyco customer account, within 30 days of purchase. We do not exchange CD's/DVD's or gaming.

You are responsible for the freight cost returning the item to us and will need to pay a further delivery fee for the new item.

Why have I been charged a cancellation fee?

Due to increased administrative costs, Toyco will charge an one off cancellation fee of $5.00, to NZ customers (when an order has already been picked and packed).
All international orders will incur a $5.00 minimum cancellation fee.